The Mongolian BBQ Business Model

  1. Be transparent. Let your customers and your employees know what’s going on. Try not to hide too much of the process.
  2. Get your customers involved. Give them opportunities to help shape the product or services you’re delivering.
  3. While your customers are coming to you for your experience and guidance, both you and your customers should know that ultimately, they’re the ones choosing the ingredients.

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Jeff Robbins

Jeff Robbins

Cofounder at @Lullabot. Executive Coach at @jjeff. Rockstar at @Orbitband.